Refund & Cancellation Policy

At Rice World Services, we strive to ensure that all bulk wholesale orders meet the highest quality standards. Due to the perishable nature of agricultural goods, our refund and cancellation policies are strictly outlined below.

1. Order Cancellations

Cancellations are only accepted if requested before the order is dispatched from our godown. Once the order has been handed over to the transport or logistics partner, it cannot be canceled. Approved cancellations will be refunded in full within 5-7 business days.

2. Eligibility for Refunds

We accept refund requests under the following circumstances only:

• Damaged Goods: If the goods arrive significantly damaged during transit.
• Wrong Product: If the delivered product does not match the invoice (e.g., wrong rice variant or weight).
• Missing Items: If certain items billed in the invoice are missing from the shipment.

3. Non-Refundable Scenarios

Refunds will not be issued if:

• The original packaging/sacks have been opened, tampered with, or partially consumed.
• The issue is reported after 48 hours of receiving the delivery.
• The goods are damaged due to improper storage at the buyer's godown after successful delivery.

4. How to Request a Refund

To initiate a refund, you must contact us within 48 hours of delivery. Please provide the following details:

• Your Order Number and Tax Invoice.
• Clear photographs or videos of the delivered goods showing the damage or discrepancy.
• A brief explanation of the issue.

5. Refund Process

Once your claim is received, our team will inspect the evidence provided. If approved, the refund will be initiated to the original payment method. Please allow 5 to 7 business days for the funds to reflect in your bank account. In some cases, we may offer an equivalent credit note for your next order instead of a direct refund, based on mutual agreement.

Contact Information

To raise a refund or cancellation request, please immediately contact our sales and support desk: